F.A.Q. – FREQUENTLY ASKED QUESTIONS

CUSTOMER AREA

In your account dashboard you can view your most recent orders, manage your shipping and billing addresses, and edit your details and password.
You can register before, or at the time of purchase, when entering the delivery data.

In your account dashboard you can view your most recent orders, manage your shipping and billing addresses, and edit your details and password.
You can register before, or at the time of purchase, when entering the delivery data.

In your account panel you can edit your password.

In your account dashboard you can see your most recent orders.

EXCHANGES AND RETURNS

By email at support@cubanas-shoes.com and, if you prefer, you can go to our physical store in Lisbon.

Delivery time (working days) from the working day to the day of dispatch (does not include Holidays in the country of origin and destination).

• Portugal mainland – Next day
• Portugal islands – 5/6 days
• Mainland Spain and islands – 24h/48h
• Other European countries – 3/7 days
• Rest of the World– 5/10 days

Purchases made with a card, 5-10 days.

ATM reference, you must send your bank account number via email to support@cubanas-shoes.com  and we make the transfer within two business days.

For purchases made with MBway, the time from the refund request until the customer receives it in their bank account will vary according to the bank issuing the card.

Under the terms of the Law, Buyers have a period of 14 (fourteen) days, counting from the date of receipt of the items, to try out their items and if any do not suit them, you can return them and receive a refund  through the same payment method used by the Buyer.

If the Buyer wants to exchange the product, he/she must express his/her wishes by email to support@cubanas-shoes.com indicating the reason and the product for which you intend to exchange, in which case, you must have the product you are returning properly packaged and in perfect condition.

 

The product must be returned in the original box and without signs of use.

In this case, the cost of returning the 1st product and delivering the 2nd to Buyers will be borne by them, both of which must be carried out by post. The return of these items must always be done with appropriate care so that the items are returned in good condition (in salable condition) and with the original packaging. Likewise, if the packaging is damaged and the items show obvious signs of use, their returns will not be accepted.

If the item presents a manufacturing defect, the customer will have to contact us via email at support@cubanas-shoes.com to resolve the situation.

DELIVERY

Delivery time (working days) from the working day to the day of dispatch (does not include Holidays in the country of origin and destination).

• Mainland Portugal – 2/3 days
• Portugal islands – 5/6 days
• Mainland Spain and islands – 2/3 days
• Other European countries – 3/7 days
• Rest of the World – 5/10 days

Depends on the country of delivery and the quantity of parts purchased. Considering a pair of CUBANAS: for Portugal the value is €3.90, for other European countries it can reach up to €20.90 such as zone 6 (Finland, Norway, Romania, Bulgaria).

PAYMENT

Credit and debit card, ATM reference and MBway.

PRODUCTS

Only some sneakers may be restocked. The rest of the collection does not.